joyjil Privacy Policy

1. Introduction

joyjil ("joyjil," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") of the joyjil website and mobile platform (collectively, the "Platform"). This Privacy Policy describes how joyjil collects, uses, stores, shares, and protects your personal information when you access or use the joyjil Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering an account or using the joyjil Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, use the joyjil Platform, or contact our support team, we collect personal data that you provide directly, including:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile number, and residential address in the Philippines (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Verification Data: Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID) submitted as part of our Know Your Customer (KYC) process.
• Financial Data: Payment method details, including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. We do not store full bank account credentials.
• Account Data: Username, password (stored in encrypted form), account preferences, and communication preferences.
• Communications Data: Records of your correspondence with joyjil support, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access the joyjil Platform, we automatically collect certain technical and usage data, including:

• Device Data: IP address, device type, operating system, browser type and version, and device identifiers.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the joyjil Platform.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from the Philippines.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 8 of this Policy.

3. How We Use Your Personal Data

joyjil uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your joyjil account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to joyjil's games, sports betting markets, promotions, and other Platform features.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.) and to maintain accurate financial records.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and NPC data privacy regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the joyjil Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity and implement responsible gaming tools, including deposit limits, session reminders, and self-exclusion measures.
• Marketing & Promotions: To send you information about joyjil promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the joyjil Platform's features, performance, and user experience.

4. Legal Basis for Processing

joyjil processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the joyjil Platform services as described in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for joyjil's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

joyjil does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist joyjil in verifying your identity and complying with regulatory obligations.
• Game Providers: Licensed game software providers whose games are available on the joyjil Platform, to the extent necessary to deliver game services.
• Regulatory Authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulation.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who process data on joyjil's behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings or compliance purposes.

6. Data Retention

joyjil retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and PAGCOR requirements.
• KYC verification documents are retained for the duration of your account and for five (5) years thereafter.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter as evidence of your consent.
• Customer support communications are retained for three (3) years from the date of the interaction.

When your personal data is no longer required, joyjil will securely delete or anonymize it in accordance with our data retention procedures.

7. Data Security

joyjil implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the joyjil Platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the joyjil Platform.
• 24/7 security monitoring and intrusion detection systems.
• Secure data centers with physical access controls.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the joyjil Platform. They help us recognize your device, remember your preferences, and improve your overall experience on the Platform.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the joyjil Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the joyjil Platform, helping us identify areas for improvement. No personally identifiable information is collected.
• Functional Cookies: Remember your preferences, such as language settings and game preferences, to provide a more personalized joyjil experience.
• Analytics Cookies: Used to analyze traffic patterns and user behavior on the joyjil Platform to improve our services.

8.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the joyjil Platform. Essential cookies cannot be disabled as they are required for the Platform to operate.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by joyjil:

• Right to Be Informed: The right to be informed about how joyjil collects and processes your personal data, as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data joyjil holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to joyjil's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe joyjil has violated your data privacy rights.

To exercise any of these rights, please contact joyjil's Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days in accordance with NPC guidelines.

10. Children's Privacy

The joyjil Platform is strictly intended for persons aged 21 years and above. joyjil does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the joyjil Platform or provided us with personal data, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

joyjil primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines, for example where joyjil uses cloud infrastructure or third-party service providers based abroad.

Where such transfers occur, joyjil ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to protect your data to the same standard required under the Data Privacy Act of 2012. By using the joyjil Platform, you consent to such transfers where they are necessary to provide you with our services.

12. Updates to This Privacy Policy

joyjil reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the joyjil Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how joyjil protects your personal data. Your continued use of the joyjil Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or joyjil's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Subject Request
• Response Time: Within fifteen (15) business days of receipt

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels through appropriate Philippine government resources.